Privacy & Cookie Policy

Introduction

Mia & Dom (Skin Care) Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy & Cookies Policy (together with our Terms & Conditions and any other documents contained on our websites) governs the manner in which Mia & Dom Skin Care collects, uses, maintains and discloses information collected from users (each, a “User”) of the http://www.miadomskincare.com website (“Site”). This Privacy & Cookies Policy applies to the Site and all products and services offered by Mia & Dom Limited.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “Cookies” to enhance User experience. A Cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Some Cookies are essential to enable you to use our Site effectively, for example to order items. Our Site uses Cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

The information we collect 

– If you place an order on us you will need to provide us with your personal details (name, delivery address, email address and phone number) and your payment details (payment card number and name and address of the cardholder). We will use this information to contact you about your order and to deliver the products to you. Thereafter, we will also keep a record of your order including your product purchase history and will use this for our internal business purposes including to improve our products, stock quantities and analysis of sales data.
– If you are sending a product to a third party, before you disclose to us the personal information of another person, you must obtain their consent to both the disclosure and the processing of that person’s personal information in accordance with this privacy policy. By disclosing such person’s personal information to us you confirm that you have the necessary consents to do so.
– If the User decides to opt-in to our mailing list, we will collect their email address. They will then receive emails that may include Company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe and preference update instructions at the bottom of each email.

How we use collected information

Mia & Dom Skin Care may collect and use Users personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support your needs more efficiently.
– To improve our Site
We may use feedback you provide to improve our products and service offerings.
– To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include Company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe and preference update instructions at the bottom of each email. To unsubscribe from our newsletter, you can also email us with the subject line “unsubscribe”.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Accessing your personal information records

If you would like to find out what information we hold about you, believe the information to be inaccurate or out of date, or would like us to remove your information your information from our systems, please contact us via email or phone. We will always aim to follow through with your requests unless by law we are required to keep hold of your details.

How long do we keep your records?

We will keep your information for as long as it is required for the purpose(s) we collected it for (or for a related compatible purpose, such as keeping a record of a transaction).

Who do we share your personal data with?

We do not sell, trade, or rent Users personal identification information to others. We will not share your information with third parties for marketing or market research without your explicit consent.

Will will not share your information with any third parties except in the following cases.
– We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
– We use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
– Where it is required in order to fulfil your order. This includes the process of taking payment from you and delivering the products to you.
– Where we are required by law and to law enforcement agencies, government entities, tax authorities or regulatory bodies

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own Privacy Policies and Customer Service Policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own Terms and Policies.

Changes to this Privacy & Cookies Policy

Mia & Dom Skin Care has the discretion to update this Privacy & Cookies Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy & Cookies Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this Privacy & Cookies Policy and Terms & Conditions Policy also set out on this Site. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy & Cookies Policy, the practices of this site, or your dealings with this site, please contact us at:
Mia & Dom Limited, 15 The Stables, Newby Hall Ripon HG4 5AE.

Email: admin@miadomskincare.com

or call

Jennifer Feltham, Director on: 01423 319045

This document was last updated on 18 October 2017.

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