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This page (together with the documents referred to in it) tells you the Terms and Conditions on which you make use of our website www.miadomskincare.com (“our Site”) and the terms on which we sell our products to you (“the Terms”). Please read these Terms carefully before you start to use the Site. By using our Site, you indicate that you accept these Terms and that you agree to abide by them. If you do not agree to these Terms, you do not have our permission to use our Site.
Accessing our website
The Mia & Dom Skin Care website is maintained for your personal use and viewing.
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
We reserve the right to change the conditions of use at any times. We advise you to review the conditions of use on a regular basis. Accessing and using this website after such changes have been posted constitutes acceptance by you of these conditions.
Mia & Dom Skin Care will take every precaution to ensure that the contents and information it publishes on its website is accurate and up to date. Unfortunately it cannot guarantee the accuracy of contents or information contained in its pages and any person using information contained in them does so entirely at their own risk.
Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 1998.
We endeavour to only display products on this website which are in stock. However, all products and services are subject to availability. If your order cannot be fulfilled you will be informed and offered an alternative or a full refund
Reliance on information posted
Information on our site is provided for information purposes only and is not a substitute for professional medical advice. Nothing on our site is a recommendation as to how to treat any particular disease or health-related condition and not all conditions will respond to treatment with natural remedies. For serious conditions or advice on health conditions in general, you should visit a qualified medical practitioner.
Commentary and other materials posted on our site are not intended to amount to advice on which any reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
We do our best to always ensure that the information on our site is correct and accurate. Despite our best efforts the site may contain errors. We do not accept liability for loss or damage caused by inaccurate information. If you spot information which you think is incorrect you can tell us at firstname.lastname@example.org.
Posting material and comments to our site
Whenever you post any comments or materials to the site, you must comply with the content rules set out below. We will not be responsible, or liable to any third party, for the content or accuracy of any materials or posting posted by you.
We have the right to remove any material or posting you make on our site if, in our opinion, it does not comply with the content rules set out below.
We will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of anyone posting or transmitting any information or materials on or through the site. You must tell us as soon as you become aware of any unlawful or prohibited use of the site by any third parties.
Any posting posted by you will be considered non-confidential and you will own the copyright in it. We have the right to use this material for any purpose and to display the name that you submit in connection with such material. We also have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
You are responsible for postings made on the site using your user account and agree that you will not:
(a) post or include in any message or transfer to the site, any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal;
(b) post or transfer anything to the site which is damaging to our software, IT systems, data or the site;
(c) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);
(d) advertise or offer to sell any goods or services for a commercial purpose;
(e) conduct or forward surveys, contests, pyramids schemes, or chain letters;
(f) impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels;
(g) use offensive or inappropriate user names or language;
(h) promote violence;
(i) send or post spam or spam links;
(j) infringe any copyright, database right or trade mark of any other person; and/or
(k) give the impression that the posting emanates from us, if this is not the case.
We advise that you do not reveal any personal information about yourself in any postings.
Whilst we have no obligation to actively moderate postings on the site, you may report any material that you consider to be in breach of the rules set out above by emailing us at email@example.com. Where we receive a complaint, we will review the post or material in question and we reserve the right to disclose information necessary in order to satisfy applicable law or legal regulation, or to edit, refuse to post or remove any information or materials in whole or in part for whatever reason in our sole discretion.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
To place an order on the site you must be:
(a) legally capable of entering into binding contracts; and
(b) at least 18 years old, unless a parent or guardian is supervising you placing your order.
Product purchase and contract formation
After placing an order through our site (or an order by telephone or post where you provide an email address), you will receive an e-mail from us acknowledging that we have received your order.
We will confirm dispatch of your order to you by sending you an e-mail confirming that the Product has been dispatched (the “Dispatch Confirmation”).
The contract between us (the “Contract”) will only be formed when we take payment from you.
We may decline to accept an order in circumstances including but not limited to:
(a) your payment not being authorised;
(b) you not satisfying the status requirements set out above;
(c) Product(s) ordered not being available from stock and/or suppliers; or
(d) where a pricing or product description error has occurred.
We reserve the right to cancel orders without prior notice. If we cancel any order, it will be without charge to you and any payment taken for such order will be refunded to you in accordance with our Refund Policy set out below.
Cancellation & Refunds
You have a legal right to cancel your contract with us within 14 days of your receipt of your products for no reason, as long as the product has not been used.
As we like to give great customer service if you would like to cancel your contract please inform us within 14 days from your receipt of the products. You can do this in a number of ways:
You can use the Contact Us form on the website
You can call our Customer Services Team on 01423 319045
You can email us on firstname.lastname@example.org
You are free to handle the goods when they are delivered but please do not use them if you wish to cancel your contract. The type of handling that you would use in a shop to look and the products and decide whether to buy them is fine.
If you do cancel your contract with us, as above, we will refund all of the payments we have received from your for the products, including the delivery charges. You will be responsible for sending the products back to us including the cost of sending the products back. We may deduct from your refund the loss in value of the products as a result of unnecessary handling by you.
We will refund you within 14 days after we receive the products back from you or, if earlier, 14 days from the date you provide us with evidence that you have returned the products to us. Unless we have agreed otherwise with you we will make the refund using the same method you used to pay.
All our products are covered by our products liability insurance and are subject to UK law.
Security and Payment
You can pay for your purchases securely and easily online. We accept payment through PayPal, all major credit and debit cards are accepted.
All transactions are processed using PayPal, the UK’s leading secure online payment systems.
PayPal provides very high levels of internet and physical security to ensure that sensitive information is never compromised. This means our website is safe and secure and your credit/debit card details cannot be obtained by anybody else.
Payment should be made in full at the time of ordering goods directly via the Mia & Dom Skin Care website. Mia & Dom Skin Care reserves the right not to send out the products until the transaction has been confirmed by the appropriate card service provider. All products remain the property of Mia & Dom Skin Care until payment is cleared.
If you have any questions about this Terms & Conditions Policy, the practices of this site, or your dealings with this site, please contact us at:
Mia & Dom Limited, 15 The Stables, Newby Hall Ripon HG4 5AE
Jennifer Feltham, Director on: 01423 319045
This document was last updated on 18 October 2017.
UK Company Registered Number: 9084726
VAT No: 272659670